How to delete your account
- Open the TripMate app and sign in.
- Go to Profile.
- Choose Delete account and confirm.
If you cannot open the app, email support@codexjar.com from a reachable address and include the mobile number on the account.
What must happen first
You cannot delete the account while you still own trips. Transfer ownership of those trips to another member, then try again.
What is removed
- Your sign-in sessions and devices, including push tokens.
- Profile fields such as name, photo, bio, city, date of birth, gender, and UPI ID.
- The mobile number is released so it can be registered again.
- In-app notifications for your user.
What may be kept in anonymized form
TripMate keeps shared expense and settlement records so other people’s balances do not change. If your account still appears on a bill, payment, or expense, the profile is turned into a “Deleted user” placeholder instead of being physically erased. The historical amounts stay. You are also removed from future equal splits on those trips.
Other trip history that still points at the account (for example photos or itinerary items) is handled the same way: the personal profile is scrubbed, and the shared record remains.
We do not claim that every historical row is physically deleted when anonymization is required to protect other members’ ledgers.